A Commitment To Securing Patient Health Data
Glooko has made privacy protection and data security a critical part of our process and is certified by key global organizations
Our digital health company has a longstanding commitment to protecting sensitive data and information, and understands the growing importance in healthcare to meet complex compliance and privacy requirements
Established culture
of trust and governance
Because we recognize the importance of trust and the security of our customers’ personal data and protected health information, we have formal security and privacy governance and regularly report on both to the company’s Board of Directors
Our company leadership team is deeply involved, making the security of sensitive personal and protected data our highest priority in every aspect of Glooko culture and practice
Certified by leading global security
and privacy organizations
ISO 27001 is an international information security management standard from the International Organization for Standardization and the International Electrotechnical Commission
The leading approach and certification recognizes the health and robustness of an organization’s overall information security program, while helping an organization safely and securely manage and protect its assets in a systematic and cost-effective way
With a focus on confidentiality, integrity and availability, Glooko achieved the three-year ISO 27001 certification after an audit by TUV, an accredited international third-party firm, that attested that Glooko is compliant with the framework
Glooko has achieved SOC 2 Type I and SOC 2 Type II certifications
This globally recognized extensive reporting standard provides independent validation from a sophisticated, international, third-party auditing firm that Glooko has all the required controls in place for their employees, systems and processes to ensure the security of customers’ data, its software and company
These accredited third-party auditors have certified that Glooko’s attested security controls and policies work extremely well in securing patient health data
Glooko uses OneTrust, the number one privacy platform in the world to ensure website compliance with CCPA, GDPR, LGPD and hundreds of the world’s privacy laws and frameworks
OneTrust ensures transparency and consent for online tracking
HIPAA compliance, as supported by Glooko’s HITRUST certification, involves fulfilling the requirements of the Health Insurance Portability and Accountability Act of 1996, its subsequent amendments, and any related legislation such as HITECH
Compliance ensures that technical, physical and administrative safeguards are in place and adhered to, and that they comply with the HIPAA to protect the integrity of patient health data
HITRUST is the standards and certification body that helps organizations achieve information security, privacy and regulatory compliance goals through comprehensive and innovative solutions
Glooko’s HITRUST Risk-based, 2-year (r2) Certification, the industry gold standard, combines security standards set by HIPAA, NIST, COBIT and many more
HITRUST certification places Glooko in an elite group of organizations worldwide and proves that its attested security controls meet these standards of protecting sensitive patient health data
HITRUST certification is a globally recognized, validated assessment conducted by an accredited Silicon Valley-based, third-party auditing firm that certifies that a company’s security policies, procedures and practices are compliant with HIPAA, the U.S. federal regulation protecting patient health data
HITRUST certification demands best practice security safeguards and sets the highest bar for proof of a company’s security posture
For any security issues or questions, please reach out to [email protected]
The Data Security and Protection Toolkit is an online self-assessment tool that allows organizations to measure their performance against the ten data security standards around people, processes and technology of the National Data Guardian, an organization in England that challenges the healthcare system to help ensure that citizens’ confidential information is safeguarded securely and used properly
All organizations that have access to the United Kingdom’s National Health Service patient data and systems must use this toolkit to provide assurance that they are practicing good data security and that personal information is handled correctly
Frequently asked questions
At Glooko, we work hard to ensure patients’ sensitive health data is secure, private and available only when it is needed
We know that health data is critical AND sensitive. Our digital health platform leverages security best practices, follows leading frameworks like the Health Information Trust Alliance Common Security Framework, and can show compliance to U.S. regulatory statutes like HIPAA to ensure that all customer data is safeguarded. All data is encrypted in transit and at rest using modern, well-regarded encryption methods and protocols, including two-step verification and single sign-on (SSO)
We have independent third parties regularly conduct penetration testing and independent cybersecurity risk assessments, and we monitor our platform for vulnerabilities and any unusual behavior. Our connected care platform is designed for redundancy and resiliency, and we have strong policies, procedures and practices to assure security through over 270 technical, organizational and procedural controls
We are protective of sensitive personal data, and we will not share identifiable data without consent
If Glooko services are used through a healthcare provider, then the care provider will work with his or her patient to manage the patient’s diabetes, and the patient’s data will be available to the provider, for example when the patient visits his or her doctor
In that case, our services are just a portion of the healthcare operations of the healthcare provider, just like any other system they may use to provide a patient with care
At Glooko, our practices ensure that security and privacy remain paramount and are not dismissed for expediency or profit
We have documented policies that lay out our expectations for security and privacy. We have a formal, adopted data ethics policy that outlines the proper treatment of sensitive data
We have a governance board for security and privacy that helps drive critical decisions and ensures proper prioritization and resource allocation for security and privacy efforts
Employees undergo regular training on data privacy and security, and follow strict access control and password management protocols
Glooko’s leadership team truly believes that the effort to lead in data security and privacy protection is worth it, because trust with our customers and partners is worth it
For any security issues or questions, please contact [email protected]
